Return Policy
Return Information for Trax Machines & Live Lock Clamps

Trax Machinery Return Policy:
RHR Products does not accept returns of new or used machinery as each sale is considered an assigned custom-built to order machine for each specific customer. All sales are final. Cancellation of current machine builds prior to shipping can be refunded, though a restocking fee of $990 USD is deducted from the original sales receipt. If an item is damaged by our freight carrier upon arrival, please contact RHR Products immediately for assistance so we can help solve this issue. Please contact RHR Products directly for any warranty issues. These will be handled and accepted under the company’s warranties.

Live Lock Return Policy:
Original sales receipt must accompany Live Lock returns. RHR Products only accepts returns of Live Locks within 30 days or less of purchase date. The Live Lock being returned must be new, unused and unaltered. Meaning it must show no signs of wear or damage in anyway. Returned Live Locks must pass all testing requirements before a refund is issued. All Live Lock returns are assessed a 9% restocking fee. RHR Products does not cover the return shipping costs of Live Locks.