Return Policy
Return Information for Trax Machines, Quick Fish Retrieval Tools and Live Lock Clamp

Trax Machinery Return Policy:
RHR Products does not accept returns of new or used machinery as each sale is considered an assigned custom-built to order machine for each specific customer. All sales are final. Cancellation of current machine builds prior to shipping can be refunded, though a restocking fee of $990 USD is deducted from the original sales receipt. If your purchase was made with a credit card, Quickbooks charges a reversal fee of 3.5% that will be deducted from your total order cost. If paid via electronic check/ach, Quickbooks charges $45 reversal fee.

Quick Fish & Live Lock Return Policy:
All sales are final. If there is any issue or concern with these tools, please ship them back to RHR Products within 10 days (original sales receipt must be direct from RHR Products, not a reseller) for RHR Products to repair Or call for parts to be sent to you. After 10 days, the customer will be charged for repairs/parts.