Trax Machinery Return
Policy:
RHR
Products does not accept returns of new or used machinery as each sale is
considered an assigned custom-built to order machine for each specific
customer. All sales are final. Cancellation
of current machine builds prior to shipping can be refunded, though a
restocking fee of $990 USD is deducted from the original sales receipt. If an item
is damaged by our freight carrier upon arrival, please contact RHR Products
immediately for assistance so we can help solve this issue. Please
contact RHR Products directly for any warranty issues. These will be handled
and accepted under the company’s warranties.
Live Lock Return
Policy:
Original
sales receipt must accompany Live Lock returns. RHR
Products only accepts returns of Live Locks within 30 days or less of purchase
date. The Live
Lock being returned must be new, unused and unaltered. Meaning it must show no
signs of wear or damage in anyway. Returned
Live Locks must pass all testing requirements before a refund is issued. All Live
Lock returns are assessed a 9% restocking fee. RHR Products
does not cover the return shipping costs of Live Locks.